Terms of Service

Operator: IMG VENTURES LIMITED
Service: 127box.com — cloud infrastructure & domain reseller
Version: 1.0

1. Parties and Scope

1.1 Service Provider

These Terms of Service ("Terms") govern the contractual relationship between:

IMG VENTURES LIMITED, trading as 127box
A private company limited by shares incorporated under the laws of Ireland
Registered office: 77 Camden Street Lower, Dublin, D02 XE80, Ireland
Registered with the Companies Registration Office under number 820947
D-U-N-S® number: 984901688
Contact: hello@127box.com

(hereinafter "127box", "we", "us", or "Provider")

and

The natural or legal person who registers an account on 127box.com or otherwise uses the Services (hereinafter "Customer", "you", or "User").

1.2 Acceptance

By creating an account, placing an order, or using any 127box Service, the Customer accepts these Terms in full. If the Customer does not agree to these Terms, the Customer must not use the Services.

1.3 Customer Categories

127box serves both:

Business Customers (B2B) — natural persons acting in their business capacity or legal entities, identified by a valid VAT identification number entered at registration.
Consumer Customers (B2C) — natural persons acting outside their trade, business, craft, or profession, within the meaning of Directive 2011/83/EU as transposed in Ireland by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013).

Customer category is determined automatically based on the VAT identification number provided at registration. Where a Customer is a Consumer, additional protections apply as set out in Section 11 (Withdrawal Rights).

1.4 Language

These Terms are concluded in English. The English version is the binding version. Translations, if provided, are for convenience only.

2. Services Provided

2.1 Service Description

127box operates as a reseller of third-party infrastructure and is not itself the underlying provider of the technology stack. The Services include:

Cloud Servers (VPS) — virtual private server provisioning, resold from Hetzner Online GmbH ("Hetzner"), a German limited liability company.
Domain Registration and Management — domain name registration, renewal, transfer, and DNS management, resold from Hostnet B.V. (operating as Openprovider, "Openprovider"), a Dutch ICANN-accredited registrar.
SSL/TLS Certificates — issuance and lifecycle management of SSL certificates from Let's Encrypt (ISRG) and other certification authorities, where applicable.
Related Services — load balancers, floating IP addresses, block storage volumes, firewall rules, and management interfaces, all resold from Hetzner.

2.2 Resale Disclosure

The Customer expressly acknowledges and agrees that:

(a) The underlying infrastructure for Cloud Server services is provided by Hetzner Online GmbH. The Customer's content, applications, and data physically reside on Hetzner infrastructure, primarily located in data centers in Germany and Finland.

(b) Domain registrations are processed through Openprovider, an ICANN-accredited registrar. For generic top-level domains (gTLDs), the ICANN Registrar Accreditation Agreement and ICANN Consensus Policies apply.

(c) SSL certificates are issued by independent certification authorities, primarily Let's Encrypt (operated by the Internet Security Research Group).

(d) 127box's contractual relationship with the Customer is independent of the Customer's relationship (if any) with Hetzner, Openprovider, or any certification authority. The Customer's contractual partner for all 127box-resold services is 127box (IMG VENTURES LIMITED), not the upstream provider.

(e) Service availability, technical specifications, and certain technical limitations may depend on actions, decisions, or operational state of the upstream providers, which are outside the direct control of 127box.

2.3 Service Description as Reference

Specific technical specifications, server types, locations, pricing, and feature availability are described on the 127box.com website and in the Customer's account dashboard. The website information forms part of these Terms but may be updated from time to time without separate notice, provided that material changes affecting active subscriptions follow Section 14 (Changes to Terms).

3. Account Registration

3.1 Eligibility

To use the Services, the Customer must:

Be at least 18 years of age (or the age of majority in the Customer's jurisdiction, whichever is higher);
Have legal capacity to enter into binding contracts;
Provide accurate, current, and complete registration information;
Not be located in, under the control of, or a national or resident of any jurisdiction subject to comprehensive sanctions imposed by the European Union, the United States, or the United Nations.

3.2 Account Information

The Customer is required to provide a valid email address, full legal name (or registered company name), billing address, and, where applicable, a valid VAT identification number for B2B status. The Customer is responsible for keeping account information current.

3.3 Account Security

The Customer is responsible for maintaining the confidentiality of account credentials and for all activities that occur under the Customer's account. The Customer must notify 127box immediately at hello@127box.com of any unauthorized use of the account.

3.4 Right to Refuse Service

127box may refuse account registration, suspend, or terminate any account in cases of suspected fraud, sanctions concerns, repeated abuse, non-payment, or violation of these Terms, applying objective and proportionate criteria. Where service is refused for a Consumer at registration, no contractual relationship is established and any prepayments will be refunded in full.

4. Pricing, Billing and Payment

4.1 Prices

All prices displayed on 127box.com are stated in Euro (EUR).

(a) Unless expressly stated otherwise, prices are stated exclusive of Value Added Tax. VAT is applied where and to the extent required under Irish and EU VAT rules, having regard to the Customer's status and place of supply, and is shown separately on the invoice.

(b) The Customer is solely responsible for any VAT or equivalent tax obligations applicable in the Customer's own jurisdiction (such as self-assessment under reverse charge for B2B EU intra-community supplies of services). 127box does not provide tax advice; Customers should consult their own tax advisors.

(c) Should 127box become a full VAT payer (§4 registration) in the future, the prices displayed at that time will be deemed inclusive of applicable VAT going forward. The internal split between net price and VAT may be carved out without changing the gross price visible to the Customer. Such a transition does not constitute a price increase and will be notified in accordance with Section 14.

4.2 Subscription Model

Cloud Server services are billed on a monthly recurring subscription basis, unless otherwise stated for a specific product. The first billing period begins on the date of service activation. Subsequent billing periods renew automatically until cancelled.

Domain registrations are billed on an annual basis per registration period selected at checkout (1–10 years depending on TLD policy).

SSL certificates issued via Let's Encrypt are provided free of charge as part of the Service.

4.3 Payment Methods

Payments are processed by Stripe Payments Europe Ltd. (a payment service provider authorized by the Central Bank of Ireland). The Customer authorizes 127box to charge the Customer's selected payment method for all fees due. The Customer must maintain a valid payment method on file at all times during an active subscription.

4.4 Auto-Renewal

Subscriptions and domain registrations renew automatically at the end of each billing period unless cancelled by the Customer prior to the renewal date through the Customer's dashboard. Automatic renewal charges are processed on or shortly before the renewal date.

4.5 Failed Payments

If a payment fails, 127box will retry payment up to three (3) times over a period of up to seven (7) days. If payment cannot be collected within this period, 127box may suspend the affected services. If non-payment continues for fourteen (14) days from the original due date, 127box may terminate the affected services and delete associated data, subject to Section 12 (Termination).

4.6 Pricing Changes

127box may update pricing for new services and for subscription renewals. Pricing changes affecting an active subscription will be notified to the Customer at least thirty (30) days before the next renewal date. The Customer may cancel the affected subscription before the next renewal if the Customer does not accept the new price.

4.7 Refunds and Pro-Rata Credits

Refund eligibility is set out in Section 11 (Withdrawal and Refund) and Section 12 (Termination).

5. Service Level — Uptime Commitment

5.1 Best-Effort Availability

127box uses commercially reasonable efforts to maintain a monthly availability of 99% (ninety-nine percent) for Cloud Server services, calculated per individual Cloud Server per calendar month. This is a best-effort target and not a guaranteed service level agreement (SLA) in the strict legal sense.

5.2 Calculation

Availability is measured as the percentage of total minutes in a calendar month during which the relevant Cloud Server is reachable on the public internet. Unavailability is measured from the time the Customer files a verifiable downtime report at hello@127box.com to the time service is restored.

5.3 Excluded Events

The following events are excluded from availability calculations:

(a) Scheduled maintenance announced at least twenty-four (24) hours in advance;

(b) Emergency maintenance required to preserve infrastructure security or stability;

(d) Outages caused by Customer actions, configuration, or applications;

(e) Outages caused by third parties outside the reasonable control of 127box, including upstream network providers, internet service providers, and registries;

(f) Denial-of-service attacks targeting the Customer's services;

(g) Outages on the Hetzner platform or other upstream providers, where the upstream provider's own SLA terms govern compensation between 127box and that provider.

5.4 Compensation for Unavailability

If verified availability falls below 99% in a calendar month, the Customer is entitled to a pro-rata credit equal to the value of the unavailable hours, applied to the Customer's account as service credit usable against future invoices.

Compensation is capped at 100% of the monthly invoice for the affected Cloud Server and is provided as a non-refundable credit only. Cash refunds are excluded except where required by mandatory consumer protection law.

5.5 Claim Procedure

Credit claims must be submitted to hello@127box.com within thirty (30) days of the end of the month in which the unavailability occurred, with sufficient evidence (timestamps, monitoring data) for verification.

6. Customer Responsibilities

6.1 Lawful Use

The Customer must comply with all applicable laws and regulations, including those relating to data protection, intellectual property, export control, sanctions, and online safety. The Customer is solely responsible for the legality of all content and activity on the Customer's services.

6.2 Acceptable Use

The Customer must comply with the 127box Acceptable Use Policy (available at /legal/aup), which is incorporated into these Terms by reference. Violations may result in suspension or termination of the affected service in accordance with the AUP and Section 12.

6.3 Hetzner System Policies

The Customer acknowledges that Cloud Server services are subject to Hetzner's System Policies (currently published at hetzner.com/legal/system-policies). The Customer agrees to comply with those policies, including but not limited to prohibitions on:

(a) Cryptocurrency mining;

(b) Distributed denial-of-service (DDoS) attacks or participation in such attacks;

(d) Scanning external networks or IP addresses without authorization;

(e) Distributing malware, phishing infrastructure, or other malicious content.

Violation of Hetzner's policies may result in suspension or termination of the affected Cloud Server by Hetzner, with consequent termination of 127box's ability to deliver service. In such cases, no refund is owed for the suspended period, subject to Consumer rights under applicable mandatory law.

6.4 Backups and Data Integrity

The Customer is solely responsible for backing up all data stored on the Customer's services. 127box does not perform automatic backups unless the Customer has expressly subscribed to a backup service. The Customer should maintain off-site backups of all critical data. 127box is not liable for any loss of data, including but not limited to data loss caused by hardware failure, network outages, security incidents, or service termination, subject to Section 7.

6.5 Domain Registration Obligations

In accordance with the ICANN Registrar Accreditation Agreement and applicable registry policies, by registering a domain name through 127box the Customer:

(a) Confirms that the registration data provided is accurate, complete, and current, and undertakes to keep it updated;

(b) Acknowledges that the data may be transmitted to the relevant registry, ICANN, and (in some cases) made publicly accessible via WHOIS / RDAP;

(c) Accepts the registry policies of the relevant TLD (e.g., SK-NIC for .sk domains; EURid for .eu domains; ICANN policies for gTLDs);

(d) Acknowledges that some TLDs require additional documentation or eligibility (e.g., legal form, VAT number, ID document number) and is responsible for providing such information on request;

(e) Acknowledges that the registrant (Customer) holds rights to the domain superior to those of the registrar (Openprovider) or reseller (127box), in accordance with ICANN policies.

6.6 Customer Indemnity

The Customer agrees to defend, indemnify, and hold 127box harmless from any third-party claims, damages, costs, or expenses (including reasonable legal fees) arising from (a) the Customer's use of the Services in breach of these Terms, (b) Customer content or activity that violates the rights of any third party, or (c) the Customer's failure to comply with applicable law. This indemnification does not apply to Consumers (B2C) to the extent prohibited by mandatory consumer protection law.

7. Limitation of Liability

7.1 General Limitation

To the maximum extent permitted by applicable law, 127box's total aggregate liability arising out of or in connection with the Services, whether in contract, tort, statute, or otherwise, is limited to the total fees paid by the Customer to 127box for the affected Service in the twelve (12) months preceding the event giving rise to the claim, or one hundred Euros (€100), whichever is greater.

7.2 Excluded Damages

To the maximum extent permitted by law, 127box is not liable for:

(a) Indirect, incidental, consequential, or special damages;

(b) Loss of profits, revenue, business, goodwill, or anticipated savings;

(d) Damages arising from third-party services, including Hetzner, Openprovider, Stripe, and certificate authorities;

(e) Damages caused by Customer's content, configuration, or applications.

7.3 Consumer Rights Reserved

Nothing in this Section 7 limits or excludes liability that cannot be limited or excluded under applicable mandatory law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or for breach of statutory consumer rights under the Consumer Rights Act 2022 (Ireland) or EU Directive 2011/83/EU.

8. Intellectual Property

8.1 127box Property

The 127box.com website, the dashboard, all related documentation, branding, source code, and APIs are owned by IMG VENTURES LIMITED or its licensors. The Customer is granted a limited, non-exclusive, non-transferable license to use these solely for the purpose of using the Services.

8.2 Customer Content

The Customer retains all rights to content uploaded to or generated through the Services. The Customer grants 127box only the limited rights necessary to host, transmit, and operate the Services on the Customer's behalf. 127box does not claim ownership of Customer content and does not monitor Customer content except as required by law or to investigate suspected violations of these Terms.

9. Force Majeure

Neither party is liable for failure to perform obligations under these Terms (other than payment obligations) due to events beyond reasonable control, including but not limited to natural disasters, war, civil unrest, terrorism, government action, labor disputes, internet backbone failures, denial-of-service attacks, supply chain disruptions, and pandemic-related restrictions. The affected party will notify the other party as soon as reasonably practicable and resume performance when possible.

10. Subprocessing and Data Processing

10.1 Service Subprocessors

Provision of the Services involves the following subprocessors, each operating under their own terms and (where applicable) data processing agreements with 127box:

Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany) — Cloud Server hosting infrastructure.
Hostnet B.V. operating as Openprovider (Heemraadssingel 192, 3021 DM Rotterdam, Netherlands) — domain registration and DNS.
Stripe Payments Europe Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin 2, Ireland) — payment processing.
Resend, Inc. — transactional email delivery.
Supabase / Lovable Cloud — application database and authentication infrastructure.
Cloudflare, Inc. — DNS / CDN / DDoS protection (where applicable).

10.2 Data Processing Agreement

For Customers who process personal data of third parties using the Services, 127box offers a Data Processing Agreement (DPA) in accordance with Article 28 GDPR, available at /legal/dpa or on request at hello@127box.com.

10.3 Privacy

Processing of the Customer's own personal data by 127box is governed by the 127box Privacy Policy (/legal/privacy), incorporated into these Terms by reference.

11. Withdrawal and Refund (Consumer-Specific)

11.1 Statutory Right of Withdrawal (B2C only)

Consumers (within the meaning of Section 1.3) have the right to withdraw from a service contract within fourteen (14) days of conclusion of the contract, without giving any reason, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013) and Directive 2011/83/EU.

11.2 Goodwill Extension

In addition to the statutory 14-day period, 127box voluntarily extends the right of withdrawal for Consumers by a further seven (7) days, for a total goodwill withdrawal period of twenty-one (21) days from conclusion of the contract. This goodwill extension does not apply to the exclusions listed in Section 11.4.

11.3 How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the Consumer must inform 127box of the decision to withdraw via an unambiguous statement sent to hello@127box.com or via the dashboard cancellation interface.

Upon valid withdrawal, 127box will refund all payments received from the Consumer relating to the cancelled service, less any pro-rata charge for services actually used during the withdrawal period (where the Consumer expressly requested service activation before the end of the withdrawal period), within fourteen (14) days of receiving the withdrawal notice. Refunds are made to the original payment method.

11.4 Exclusions from Withdrawal Right

The right of withdrawal does not apply to the following services, in accordance with Regulation 13 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013) and Directive 2011/83/EU Art. 16:

(a) Domain registrations, which are delivered immediately upon successful registration with the registry and constitute "supply of digital content not on a tangible medium" where the Consumer expressly consented to commencement of performance and acknowledged loss of withdrawal right at checkout;

(b) SSL certificates, on the same basis as above, where issuance to a third-party certificate authority has been completed;

(c) Service charges already incurred for actual server uptime during the withdrawal period (these may be deducted pro-rata from any refund).

For Cloud Server services, the unused portion of the prepaid period is fully refundable within the withdrawal window, less the pro-rata portion described in (c).

11.5 B2B Customers

The right of withdrawal under this Section 11 does not apply to Business Customers (B2B). B2B Customers may cancel subscriptions at any time in accordance with Section 12; cancellation takes effect at the end of the current billing period, and no refund is provided for the current or past prepaid periods.

12. Termination and Cancellation

12.1 Cancellation by Customer

The Customer may cancel any subscription at any time through the Customer's dashboard. Cancellation takes effect at the end of the current billing period (or annual period, in the case of domains) unless the Customer is exercising the withdrawal right under Section 11. The Customer remains entitled to use the Service through the end of the paid period.

For domain registrations, cancellation prevents auto-renewal but does not entitle the Customer to a refund of the registration fee (in accordance with Openprovider and registry policies).

12.2 Termination by 127box

127box may terminate or suspend any Service immediately, without refund except as required by mandatory law, in the following circumstances:

(a) Material breach of these Terms or the Acceptable Use Policy;

(b) Non-payment of due fees following the procedure in Section 4.5;

(d) Required by law, court order, or competent authority;

(e) Suspension or termination by an upstream provider (Hetzner, Openprovider, Stripe);

(f) Discontinuation of the affected Service category, in which case 127box will provide thirty (30) days' notice and pro-rata refund of unused prepayment.

12.3 Effect of Termination

Upon termination:

(a) All outstanding fees become immediately due;

(b) Customer access to the dashboard is disabled;

(c) Cloud Server data is deleted within seven (7) days of termination effective date, unless data retention is required by law;

(d) Domain names continue to exist with the registry until their natural expiration; the Customer may transfer domains to another registrar prior to termination effective date.

12.4 Data Export

Prior to termination effective date, the Customer is responsible for exporting all data the Customer wishes to retain. 127box will provide reasonable assistance for data export on request, subject to a reasonable service fee for non-trivial assistance.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Ireland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

13.2 Jurisdiction (B2B)

For Business Customers, all disputes arising from or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Ireland.

13.3 Jurisdiction (B2C)

For Consumer Customers, in accordance with Regulation (EU) No 1215/2012 (Brussels Ia), the Consumer may bring proceedings either before the courts of Ireland or before the courts of the Member State in which the Consumer is domiciled. 127box may bring proceedings against the Consumer only in the courts of the Member State in which the Consumer is domiciled.

13.4 Out-of-Court Settlement (B2C)

Consumers may seek out-of-court resolution of a dispute through the Competition and Consumer Protection Commission (CCPC), the Irish consumer protection authority, at www.ccpc.ie. Consumers resident in another EU Member State may also contact the European Consumer Centre Ireland at www.eccireland.ie, which assists with cross-border disputes.

127box is not obliged, and is not willing, to participate in dispute resolution proceedings before a consumer arbitration body.

14. Changes to Terms

14.1 Modifications

127box may modify these Terms from time to time. Material changes affecting active subscriptions will be communicated to Customers by email and through the dashboard at least thirty (30) days before the changes take effect.

14.2 Customer Right to Reject

If a Customer does not accept material changes, the Customer may terminate the affected subscription effective on the date the changes take effect, with pro-rata refund of any unused prepayment. Continued use of the Services after the effective date constitutes acceptance of the modified Terms.

14.3 Non-Material Changes

Non-material changes (typo corrections, clarifications, contact detail updates) may be made without prior notice and take effect when published on 127box.com.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, Refund Policy, and any service-specific terms referenced herein, constitute the entire agreement between the Customer and 127box and supersede all prior or contemporaneous agreements relating to the Services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

15.3 No Waiver

127box's failure to enforce any provision of these Terms does not constitute a waiver of that provision or of any other provision.

15.4 Assignment

The Customer may not assign or transfer rights under these Terms without 127box's prior written consent. 127box may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law without the Customer's consent.

15.5 Notices

All notices to 127box must be sent to hello@127box.com. Notices to the Customer will be sent to the email address on file in the Customer's account. Notices are deemed received on the day of dispatch by email.

15.6 Statutory References

References to specific provisions of EU law or Irish law are intended to identify the applicable framework. Where such provisions are amended or replaced, references are construed as references to the corresponding provisions in force at the relevant time.

Contact

For questions about these Terms, please contact:
IMG VENTURES LIMITED, trading as 127box
hello@127box.com
77 Camden Street Lower, Dublin, D02 XE80, Ireland